Cancellation, Returns & Refunds Policy
Order Cancellation
Orders may be cancelled before dispatch. Once dispatched, cancellation may not be possible.To request cancellation, contact info@xhugoy.com with your order number.
Returns & Exchanges
Eligible return or exchange requests should be raised within 7 days from delivery. The product should be unused, unworn, unwashed and returned with the original box, tags, accessories and packaging in resalable condition.
We may ask for photographs or other information before approving a return. Items showing signs of wear, misuse, alteration or damage after delivery may not be eligible unless the issue is due to a verified manufacturing defect or an incorrect item supplied by us.
Return Shipping
Return shipping responsibility and charges depend on the reason for the return. If we supplied the wrong product or approve a claim for a verified defect, we will provide the applicable return instructions.
Refunds
Once an eligible return is received and inspected, the refund will be initiated to the original payment method. Approved refunds are generally processed within 5–7 business days after approval. Your bank or payment provider may require additional time to reflect the credit.
Non-Refundable Charges
Original shipping, convenience or payment-related charges may be non-refundable where permitted and where they were actually incurred, except when the return results from an error attributable to us.
For assistance, contact info@xhugoy.com.